We provide a full range of technical support services

At VRNO.1, we not only provide high-quality VR & Arcade equipment and customized solutions, but we also value the experience and satisfaction of every customer. We offer a full range of technical services to ensure your equipment is always in the best condition and provide comprehensive pre-sales and after-sales support to keep your business running and meet various challenges. Our goal is to help you create a seamless VR entertainment experience through professional services, from equipment installation to maintenance optimization, striving for perfection at every step.

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Our service advantages

Leading technology

We have a professional technical team that is proficient in the latest VR technology and can provide customers with the most cutting-edge and high-quality VR & Arcade products and services.

All-round support

From pre-sales consultation to after-sales support, we provide comprehensive service guarantees to ensure that every customer's needs are met and problems are solved quickly.

Customized solutions

We tailor solutions for each customer to ensure that the equipment and venue are perfectly integrated and improve the overall operational efficiency.

Continuous optimization

We focus on continuous innovation of technology and long-term optimization of equipment to ensure that customers always use the latest and most stable VR & Arcade equipment.

Technical Services

Our technical team has a deep VR technology background and is committed to providing customers with efficient and professional technical support to ensure the long-term stable operation and optimal performance of the equipment.

1 -

Equipment installation and commissioning

We provide on-site installation and commissioning services for our customers. During the installation process, we ensure that each device can run smoothly on your site, debug it according to needs, optimize the performance of the equipment, and ensure a seamless experience for customers.

Technical Services

2 -

System software update and maintenance

VRNO.1's VR & Arcade equipment and systems are equipped with the latest VR technology. Our technical team regularly updates the system software of the equipment to ensure that the equipment is compatible with the latest content and continuously improve the quality of experience.

3 -

Troubleshooting and problem solving

During the use of the equipment, if you encounter any technical problems, our professional technical team is ready to provide remote or on-site support at any time to quickly diagnose and solve the problem to ensure the normal operation of the equipment.

4 -

Custom development and integration services

If you need customized functions or system integration, our technical team can provide highly personalized solutions, including exclusive VR content, interactive functions, equipment integration, etc., to meet your specific needs.

5 -

Data analysis and optimization

The data analysis services we provide help you track equipment usage, customer feedback, and venue benefits; optimize equipment configuration and experience content; and improve operational efficiency and customer satisfaction.

Pre-sales service

At VRNO.1, we believe that good pre-sales communication is the basis for successful cooperation. Our pre-sales team will provide you with comprehensive consulting services based on your needs and help you develop the most suitable VR solution.

Demand Analysis and Consulting

Our professional team will communicate with you in depth to understand your specific needs, site conditions and target market, so as to tailor the most suitable VR products and solutions for you to ensure that you get the best return on your investment.

Product Demonstration and On-site Inspection

We provide product demonstrations for potential customers, so that you can experience our VR equipment and solutions in person. We also provide on-site inspection services to help you better understand the performance and application scenarios of the equipment to ensure that you make the most informed choice.

Personalized Solution Design

Based on your needs, we will provide you with a full range of customized solutions, including equipment configuration, venue layout, game content, etc. Our design plan will fully consider your venue, budget and user experience to ensure that your venue attracts customers to the maximum extent.

Project Planning and Budgeting

We provide you with detailed project planning and budget assessment to ensure the smooth implementation of the project. We will help you make reasonable budget allocations based on actual conditions to ensure that every investment can bring the greatest return.

After-sales service

VRNO.1's after-sales service runs throughout the entire product life cycle. We are committed to providing customers with long-term support to ensure that your VR equipment and venue systems continue to operate efficiently.

Comprehensive equipment warranty and maintenance

All VR & Arcade equipment is provided with a certain period of warranty service after delivery. If there is any equipment failure during the warranty period, we will repair it free of charge. After the warranty period, we still provide long-term repair and maintenance services to ensure that the equipment is always in the best condition.

24/7 all-weather technical support

We provide 24-hour technical support. No matter what problems you encounter, you can always contact us by phone, email, or online customer service, and our technical team will solve the problem for you as soon as possible.

Regular maintenance and inspection

We recommend regular comprehensive maintenance and inspection of the equipment to ensure that the equipment operates without trouble for a long time. We provide regular return visits and provide customers with equipment health checks and system optimization services.

Training and guidance

We provide customers with training on the use and operation of equipment to help your team get started quickly and operate efficiently. The training content includes equipment operation, VR content use, troubleshooting skills, etc., to ensure that your team can independently solve problems in daily operations.

Equipment upgrade and expansion

With the continuous development of VR technology, we provide customers with equipment upgrade and expansion services. We will provide equipment, software, and hardware upgrade suggestions based on customer needs and technological progress to help customers always maintain their competitive advantage.

Customer feedback and improvement

We always value customer feedback and continue to improve our products and services based on customer experience. Regular customer return visits help us understand the problems in equipment use and optimize and improve according to actual conditions.

More service support

Equipment health monitoring and remote support

We provide real-time health monitoring for each device, which can monitor the operating status of the device in real time, detect potential problems in time, and issue early warnings. Through the remote monitoring system, we can predict and provide solutions before the device fails, avoiding operational interruptions caused by equipment failure.

Customized upgrade service

With the continuous advancement of VR technology, we provide regular equipment upgrade services to help you maintain the technological leadership and market competitiveness of your equipment. Our customized upgrade services include hardware upgrades and software updates.

Dedicated technical support consultants

We provide dedicated technical support consultants for large customers and partners to ensure that your VR & Arcade project can be smoothly implemented and continuously optimized. The consultant will provide personalized technical guidance and operational suggestions based on your specific needs.

Cross-platform support and content management

VRNO.1's VR system is compatible with multi-platform operations and can support a variety of hardware devices and operating systems. We provide customers with cross-platform support to ensure that different types of devices and operating systems can seamlessly connect and work together. In addition, we also provide content management system (CMS) support to help you easily manage and update game content.

Fast Equipment Replacement Service

For VR & Arcade equipment that fails during the warranty period, VRNO.1 provides fast replacement service to ensure that your business operations are not interrupted. If a device cannot be repaired, we will provide replacement equipment or parts to reduce the impact of equipment failure on your operations.

Venue Management System Support

In order to improve the efficiency of customer venue operations, VRNO.1 provides a professional venue management system (CMS) to help customers optimize the overall management of the venue, including customer reservations, equipment monitoring, revenue management, personnel scheduling, etc.

Value-added services and marketing support

In order to help your venue increase exposure and attract more customers, we also provide value-added services and marketing support, including brand promotion, market analysis, online promotion, etc.

Training and Talent Support

We provide comprehensive training services for our customers' operation teams to ensure that they can operate VR & Arcade equipment proficiently and provide customers with quality services. The training content includes not only equipment use but also customer service skills, troubleshooting, and other aspects.

Training and Talent Support

For important venues or equipment, we provide on-site technical support services. Whenever there is an equipment failure or operational problem, our technical team can arrive on site quickly to ensure the problem is resolved quickly.

If you have any technical questions or after-sales needs, please feel free to contact our service team.

We will wholeheartedly provide you with a quick response and professional support to ensure the smooth operation of your VR & Arcade project.

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Content

VRNO

As one of the most popular VR simulator suppliers, VRNO.1 has 10 years of experience in VR technology. We have been developing elaborate control platforms, designing eye-catching appearances, and developing 9d VR simulators by adhering to different VR ideas and became the leader of the VR simulator machine industry. Having fun with the game. View More >>

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